End User Support Analyst II - ERP & Asset Mgmt

AmNet Services, Inc.; Bernards Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading sensor and networking solutions provider is seeking a skilled technical support professional located in New Jersey. This role involves providing technical assistance for enterprise asset management software and managing help desk inquiries. The ideal candidate will have application support experience, excellent communication skills, and a strong work ethic. An Associate's Degree is required, and candidates should possess the ability to work independently and collaboratively. Flexibility is essential as there is no option for remote work.

Qualifications

• Minimum 1 year Tier 1 help desk experience.
• Experience with PeopleSoft ERP is required.
• 2 years wireless telecommunications experience preferred.

Responsibilities

• Providing technical assistance and support related to Fulcrum and CATS.
• Managing help desk inquiries and escalating issues as needed.
• Following up with customers and ensuring problem resolution.

Skills

Application support

Network Inventory

Supply Chain

Asset Management

Communication skills

Analytical skills

Troubleshooting

Problem solving

Detail-oriented

Interpersonal skills

Project management

Multi-tasking

Education

Associate's Degree

Tools

PeopleSoft ERP

Fulcrum - CATS

MS Excel

MS Project

MS PowerPoint

Remedy

Job description

A leading sensor and networking solutions provider is seeking a skilled technical support professional located in New Jersey. This role involves providing technical assistance for enterprise asset management software and managing help desk inquiries. The ideal candidate will have application support experience, excellent communication skills, and a strong work ethic. An Associate's Degree is required, and candidates should possess the ability to work independently and collaboratively. Flexibility is essential as there is no option for remote work.