Technology Support Analyst

Insight Global; Phoenix (AZ); On-site; USD 52,348 - 59,236; Full time

Job summary

A healthcare solutions provider is seeking a Technology Support Analyst to support Supply Chain applications within a major healthcare system. This role involves maintaining ERP systems, leading implementations, and providing data analysis to enhance customer value. Candidates should possess over 4 years in technology support, strong analytical skills, and familiarity with ERP tools like Lawson and Workday. The position is full-time and based in Phoenix, Arizona.

Qualifications

• 4+ years of experience in a technology support related role.
• Proficient in Lawson, Oracle, Workday or another similar ERP system.
• Experience manipulating large data sets and an appreciation of data integrity issues.

Responsibilities

• Maintain SSRM applications, including ERP, on a regular basis.
• Lead implementation of new facilities within the ERP system.
• Develop reports, analyze data, and update data for the ERP system.

Skills

Technology support experience

Supporting supply chain management systems

Data analysis programs proficiency

Leading special projects

Critical thinking

Education

Bachelor's Degree

Tools

Lawson

Oracle

Workday

Microsoft Access

Excel

SQL

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$38.00/hr - $43.00/hr

Direct message the job poster from Insight Global.

Qualifications

• 4+ years of experience in a technology support related role
• Must have experience supporting supply chain management systems (SCM)
• Proficient in Lawson, Oracle, Workday or another similar ERP system
• Proficient in a variety of data analysis programs including Microsoft Access and Excel, and ability to work successfully in a matrix environment
• Experience manipulating large data sets and an appreciation of data integrity issues
• Demonstrated team leadership and facilitation skills
• Must be an independent worker with strong critical‑thinking skills
• Strong background in reporting along with enterprise reporting business experience
• Must be ok with working 8–5pm PST
• Travel 5–10% for onsite meetings or facility visits
• Usage of personal cell phone may be required

Nice to Have Skills & Experience

• Willing to travel up to 50% during ERP implementation time frame
• Bachelor’s Degree
• Workday or Lawson experience
• SQL experience

Job Description

Insight Global is looking for a Technology Support Analyst to join one of the largest non‑profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. You will also extrapolate data from multiple sources, present the outcomes to leadership, demonstrate strong data analytics skills, and manage processes that bring customer value. Other responsibilities include:

• Utilizing documentation and procedural standards, this position is responsible for maintaining the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis
• Leads special projects, participates in meetings where appropriate, and contributes to continuous improvement of processes, customer service, financial outcomes, and value add
• Lead implementation of new facilities within the ERP system, ensuring appropriate data migration, end‑user training, and adherence to project milestones
• Assess the degree of change management required to meet technology and business goals
• Work collaboratively with facility materials management and other functional leaders
• Manage the site resources jointly with facility management to ensure tasks are completed as scheduled
• Serve as a resource for troubleshooting and resolving issues related to SSRM technology
• Electronic data interchange (EDI), working with trading partners to resolve operational issues, coordinate and test all EDI implementations, analyze current implementations, and make recommendations for improvement
• Process and monitor all inbound/outbound documents
• Review and test upgrades and added functionality to support the ERP system
• Develop reports, analyze data, and update data for the ERP system
• Develop and train ERP end‑users across the organization
• Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams such as the A/P technology team, to modify and document processes to form standard operating procedures and documentation practice
• Act in an independent manner with minimal supervision, while maintaining high quality standards

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology and Supply Chain

Industries

Hospitals and Health Care