Information Technology Technical Support Analyst II

Austincc; Los Angeles (CA); Hybrid; USD 76,804 - 103,495; Full time

Benefits offered by this job

Comprehensive County benefits including medical and dental

Paid time off

Pension

Job summary

A local community college is seeking an Information Technology Technical Support Analyst II to provide technical support in the county's homelessness emergency response. This role involves troubleshooting, training, and customer service in a Windows environment. Candidates must have at least one year of relevant experience or two years of related IT support experience. The position offers a salary range of $76,804.32 - $103,495.68 annually along with comprehensive benefits.

Qualifications

• One year of experience as an Information Technology Technical Support Analyst I in a centralized IT organization.
• Two years of experience installing, configuring, testing, troubleshooting, and repairing client devices or software.
• Valid California Class C Driver License, or alternative transportation method.

Responsibilities

• Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripherals.
• Resolve complex hardware, software, and network issues.
• Conduct end-user training and support software distribution tools.
• Lead smaller installation or upgrade efforts and support larger projects.

Skills

Technical Support

Troubleshooting

End-user Training

Windows Environment

Customer Service

Job description

Information Technology Technical Support Analyst II

Now Hiring: Information Technology Technical Support Analyst II

Los Angeles County Department of Homeless Services & Housing

Emergency Appointment | Salary: $76,804.32 - $103,495.68 Annually

Monthly Salary: $6,400.36 - $8,624.64 Monthly

Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance.

What You’ll Gain:

• Opportunity to support complex technical operations tied to high-priority homelessness response work
• Broader responsibility for troubleshooting, training, configuration standards, and project support
• Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities
• Comprehensive County benefits, including medical, dental, pension, and paid time off

What You’ll Do:

• Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment
• Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements
• Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards
• Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities
• Option I: One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization
• Option II: Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
• Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:

• Experience supporting homelessness services systems within a public agency
• Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
• Recent experience with LAHSA or another public homelessness services agency is especially valued

Apply between April 2-7, 2026 | Exam Number: HH2546A-EA

Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7: