Information Technology Technical Support Analyst II
Austin Community College
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Benefits offered by this job
Job summary
Qualifications
- One year of experience as an Information Technology Technical Support Analyst I in a centralized IT organization.
- Two years of experience installing, configuring, testing, troubleshooting, and repairing client devices or software.
- Valid California Class C Driver License, or alternative transportation method.
Responsibilities
- Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripherals.
- Resolve complex hardware, software, and network issues.
- Conduct end-user training and support software distribution tools.
- Lead smaller installation or upgrade efforts and support larger projects.
Skills
Job description
Now Hiring: Information Technology Technical Support Analyst II
Los Angeles County Department of Homeless Services & Housing
Emergency Appointment | Salary: $76,804.32 - $103,495.68 Annually
Monthly Salary: $6,400.36 - $8,624.64 Monthly
Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance.
- Opportunity to support complex technical operations tied to high-priority homelessness response work
- Broader responsibility for troubleshooting, training, configuration standards, and project support
- Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities
- Comprehensive County benefits, including medical, dental, pension, and paid time off
- Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment
- Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements
- Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards
- Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities
- Option I: One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization
- Option II: Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
- Valid California Class C Driver License, or ability to use an alternative method of transportation
- Experience supporting homelessness services systems within a public agency
- Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
- Recent experience with LAHSA or another public homelessness services agency is especially valued
Apply between April 2-7, 2026 | Exam Number: HH2546A-EA
Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7:
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