Onsite IT Support Specialist

O'Reilly Auto Parts; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts seeks an IT Support Analyst to resolve end-user hardware and software issues in Springfield, MO. The role focuses on troubleshooting, diagnosing problems, and delivering practical solutions with IT equipment and applications.

The position requires initial troubleshooting ability, excellent customer service, and strong communication skills. It is an on-site role with a focus on reliability and adherence to store operations and regulatory standards.

Qualifications

• Previous Service Desk or O'Reilly's support desk experience.
• Ability to analyze computer problems and develop logical solutions.
• Excellent interpersonal and communication skills; able to explain procedures clearly.
• Ability to provide excellent customer service to end users.
• Willingness to research and think creatively to resolve issues.
• Ability to operate both independently and in a team.
• Advanced technical/computer knowledge.

Responsibilities

• Provide hardware, software, and end-user support per documented procedures and SLAs.
• Perform first-level troubleshooting for incidents related to computer systems, servers, software, POS hardware, store operations, telephony, LAN/WAN.
• Create, update, and share best-practice documentation and maintain related databases.
• Provide initial fault isolation and propose resolutions for senior review.
• Use knowledge management tools to access information and publish content for others.
• Work according to an assigned schedule.
• Learn and adhere to company policies, regulatory codes, and conduct requirements.
• Develop capabilities through training and ongoing education on technology and industry practices.
• Access data management systems to retrieve required information.
• Assist internal clients by handling standard tasks and offering support.

Skills

Service desk experience

Problem analysis

Interpersonal communication

Customer service

Research willingness

Independent and team work

Technical knowledge

Education

Bachelor's Degree or equivalent

Job description

O'Reilly Auto Parts seeks an IT Support Analyst to resolve end-user hardware and software issues in Springfield, MO. The role focuses on troubleshooting, diagnosing problems, and delivering practical solutions with IT equipment and applications.

The position requires initial troubleshooting ability, excellent customer service, and strong communication skills. It is an on-site role with a focus on reliability and adherence to store operations and regulatory standards.