IT Support Analyst I – Service Desk & On‑Site Ops

SpectraCare Health Systems, Inc.; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Job summary

SpectraCare Health Systems, Inc. in Dothan, AL is seeking an IT Support Specialist to provide quality technical support for hardware and software across clinical and business users. The role includes backups, server reboots, and operational duties, with travel as needed.

Qualifications include a Bachelor’s/Associate degree in CS or 1–2 years of related experience, MCP/A+ or equivalent cert, and excellent customer service. A valid driver’s license is required to support travel.

Qualifications

• Bachelor’s or Associate degree in computer science or related field or 1–2 years' related experience.
• Industry certifications such as MCP, A+ or equivalent are preferred.
• This role requires handling highly confidential materials with discretion and integrity.
• Excellent customer service and communication skills are essential.
• Must have a valid Driver's License with clean driving record for travel as needed.

Responsibilities

• Provide quality IT support for hardware and software to clinical and business users.
• Assist with system backups, scheduled reboots, and ongoing operational tasks.
• Deliver professional support using scripted procedures to ensure consistent experiences.
• Utilize the Service Desk to log, dispatch, escalate, and resolve incidents efficiently.

Skills

Hardware troubleshooting

Software support

Backup management

Service desk

Customer service

Driver's license

Education

Bachelor's/Associate in CS

Job description

SpectraCare Health Systems, Inc. in Dothan, AL is seeking an IT Support Specialist to provide quality technical support for hardware and software across clinical and business users. The role includes backups, server reboots, and operational duties, with travel as needed.

Qualifications include a Bachelor’s/Associate degree in CS or 1–2 years of related experience, MCP/A+ or equivalent cert, and excellent customer service. A valid driver’s license is required to support travel.