IT Systems & Desktop Support Specialist

TeamLogicIT; Alabama; Hybrid; USD 38,000 - 52,000; Full time

Job summary

TeamLogicIT in Alabama is seeking an IT Service Desk specialist to provide first-line support for end users, handling requests via phone, web portal, or email, and ensuring courteous, timely resolution.

You will perform provisioning for new hires, prioritize incidents to meet SLAs, use remote tools for diagnostics, and perform hands-on fixes when needed, including hardware repairs and software setups.

Qualifications

• Experience in desktop support and MS 365.

Responsibilities

• Provide support for incoming requests to the service desk via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.

Skills

Desktop support

Tools

MS 365

Job description

TeamLogicIT in Alabama is seeking an IT Service Desk specialist to provide first-line support for end users, handling requests via phone, web portal, or email, and ensuring courteous, timely resolution.

You will perform provisioning for new hires, prioritize incidents to meet SLAs, use remote tools for diagnostics, and perform hands-on fixes when needed, including hardware repairs and software setups.