Helpdesk Analyst I: Healthcare IT Support

NHS Management, LLC; Tuscaloosa (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Vacation

Job summary

NHS Management, LLC is seeking a Helpdesk Analyst I to be the initial point of contact for technology issues across our corporate office and 42 facilities in Alabama. You’ll troubleshoot hardware, software, and connectivity, support users by phone/email/ticketing system, and escalate complex problems to Tier 2/3.

This entry point into healthcare IT values curiosity, methodical work, and calm problem-solving.

Qualifications

• High school diploma or equivalent required; Associate's degree in IT preferred.
• 0–2 years helpdesk or desktop support experience.
• Knowledge of Windows OS, Microsoft 365, and basic networking.
• Ability to document work clearly.
• Comfortable supporting a healthcare environment.
• A+ certification a plus, not required.
• Ability to lift up to 40 lbs and travel occasionally.

Responsibilities

• Serve as first-line IT support for corporate staff and facilities.
• Diagnose and resolve hardware, software, printer, and network issues.
• Set up and configure workstations and devices.
• Manage user accounts in Active Directory and email.
• Document work in the ticketing system with clear notes.
• Escalate complex issues to Tier 2/3 with details.
• Maintain IT asset inventory.
• Follow HIPAA and data-security policies.
• Provide basic support for Microsoft 365 and EHR apps.
• Participate in rotating on-call schedule.

Skills

Strong troubleshooting instincts

Clear communication

Ticketing system experience

Active Directory

Microsoft 365

Basic networking concepts

Education

High school diploma or equivalent

Associate's degree in IT or related field, preferred

Tools

EHR/clinical systems access

Windows OS

Job description

NHS Management, LLC is seeking a Helpdesk Analyst I to be the initial point of contact for technology issues across our corporate office and 42 facilities in Alabama. You’ll troubleshoot hardware, software, and connectivity, support users by phone/email/ticketing system, and escalate complex problems to Tier 2/3.

This entry point into healthcare IT values curiosity, methodical work, and calm problem-solving.