IT Support Analyst I - Rapid Helpdesk & Secure Network

Tecomet, Inc; Kenosha (WI); Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

Tecomet, Inc. seeks an IT Technical Support Analyst I to provide frontline technical support to users via phone, remote app, or in person, ensuring overall satisfaction and 24/7 operations. The role administers computer systems, manufacturing integration, and data communications while delivering training to meet daily and long-term needs.

Responsibilities include maintaining internal controls, supporting manufacturing technologies, and ensuring reliable IT services across the organization.

Qualifications

• Pursuing an Associate’s Degree in Computer Studies or related certifications.

Responsabilités

• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Maintains Information Technology systems documentation.

Connaissances

Hardware setup

ServiceDesk

OS management

Backup solutions

Multi-factor authentication

Scheduling work

Customer focus

Data processing

Formation

Associate’s Degree in Computer Studies

Description du poste

Tecomet, Inc. seeks an IT Technical Support Analyst I to provide frontline technical support to users via phone, remote app, or in person, ensuring overall satisfaction and 24/7 operations. The role administers computer systems, manufacturing integration, and data communications while delivering training to meet daily and long-term needs.

Responsibilities include maintaining internal controls, supporting manufacturing technologies, and ensuring reliable IT services across the organization.