Frontline IT Support Technician

NMSU; Las Cruces (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

New Mexico State University is seeking a Technical Support Technician to serve as the front door to IT, assisting faculty, staff, and students with hardware, software, and connectivity issues. You will image and deploy Windows and Mac workstations, manage devices, and maintain documentation within our ticketing system.

Working under guidance from senior staff, you will follow IT security standards, participate in training, and help ensure reliable enterprise IT services across campus.

Qualifications

• High School diploma or higher; 1 year relevant IT experience preferred.
• ITIL preferred; familiarity with IT service standards is a plus.
• Evidence of solid customer service and clear communication.

Responsibilities

• Provide first-line technical support to faculty, staff, and students.
• Troubleshoot hardware, software, and connectivity issues in a distributed IT environment.
• Image and deploy Windows and Mac workstations and peripherals.
• Document incidents and service requests in the ticketing system with clear, actionable notes.
• Assist with setup, deployment, and inventory tracking of devices and equipment.
• Escalate complex issues to senior technicians or central IT teams.
• Contribute to ongoing process improvements and training to improve service quality.

Skills

Windows troubleshooting

Mac troubleshooting

Customer service

Hardware support

Software support

Education

High School diploma + 1 year relevant experience

Tools

Ticketing system

Job description

New Mexico State University is seeking a Technical Support Technician to serve as the front door to IT, assisting faculty, staff, and students with hardware, software, and connectivity issues. You will image and deploy Windows and Mac workstations, manage devices, and maintain documentation within our ticketing system.

Working under guidance from senior staff, you will follow IT security standards, participate in training, and help ensure reliable enterprise IT services across campus.