IT Support Analyst I - Frontline Tech Troubleshooter
UFP Industries, Inc.
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Job summary
UFP Industries, Inc. is seeking a Customer Service Technical Analyst I at our Grand Rapids, MI corporate IT office. You will provide frontline IT support across hardware, software, network, and business systems, diagnose issues, and guide users to solutions.
This role offers hands-on IT experience, collaboration with IT teams, and opportunities to develop troubleshooting, customer service, and technical skills while supporting a fast-paced environment.
Qualifications
- Bachelor’s degree in IT, Information Systems, or a related field.
- ITIL knowledge or certification.
- Experience with Windows 10/11, Microsoft 365, Active Directory, Citrix, ServiceNow or Freshworks, Remote support tools, Printers, copiers, tablets, and other end-user devices.
Responsibilities
- Troubleshoot hardware, software, network, and business system issues.
- Provide timely, professional support and communicate solutions in user-friendly terms.
- Resolve incidents when possible and elevate more complex issues appropriately.
- Document solutions and maintain knowledge base articles.
- Build technical expertise across supported IT systems and services.
- Partner with other IT teams on projects and process improvements.
- Participate in occasional rotational after-hours support.
- Up to 25% travel expected.
Skills
Education
Tools
Job description
UFP Industries, Inc. is seeking a Customer Service Technical Analyst I at our Grand Rapids, MI corporate IT office. You will provide frontline IT support across hardware, software, network, and business systems, diagnose issues, and guide users to solutions.
This role offers hands-on IT experience, collaboration with IT teams, and opportunities to develop troubleshooting, customer service, and technical skills while supporting a fast-paced environment.
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