IT Support Specialist: Frontline Tech & User Success

Mayville Engineering Company, Inc.; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Mayville Engineering Company, Inc. in Milwaukee, WI is seeking a Technical Support Specialist to troubleshoot hardware, software, and end-user issues, ensuring employees stay productive.

You will be the frontline IT resource handling requests via phone, email, chat, and web portal, delivering prompt, professional support and creating helpful guides for issue resolution. Join a manufacturing environment where you’ll diagnose problems, document solutions, and contribute to process improvements

Qualifications

• 1+ year of technical support or help desk experience.
• Associate degree or equivalent combination of education and experience.
• Familiarity with Windows 11, Microsoft Office, and IT troubleshooting tools.

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, chat, and web portal.
• Deliver prompt, professional technical support and build positive relationships with users.
• Diagnose and resolve hardware, software, and system issues, escalating complex problems as needed.
• Prioritize incidents to meet SLAs and document troubleshooting steps for knowledge sharing.
• Provide hands-on desktop support, including hardware repairs and workstation setup when remote support is insufficient.
• Perform preventive maintenance on computers, printers, networks, and software to minimize downtime.
• Create user guides, FAQs, and troubleshooting documentation.
• Support IT hardware and technology systems within a manufacturing environment.
• Identify opportunities to improve processes and overall service delivery.

Skills

Windows 11 support

Microsoft Office applications

Hardware troubleshooting

Diagnostic utilities (Process Explorer

Sysinternals familiarity

Customer service

Communication skills

Attention to detail

Problem-solving

Ability to multitask in fast-paced env

Education

Associate's degree in IT/CS or related field

Tools

Process Explorer

Sysinternals Suite

Job description

Mayville Engineering Company, Inc. in Milwaukee, WI is seeking a Technical Support Specialist to troubleshoot hardware, software, and end-user issues, ensuring employees stay productive.

You will be the frontline IT resource handling requests via phone, email, chat, and web portal, delivering prompt, professional support and creating helpful guides for issue resolution. Join a manufacturing environment where you’ll diagnose problems, document solutions, and contribute to process improvements