Hybrid IT Support Technician - Frontline Troubleshooter

Framework IT; Chicago (IL); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with partial company match

Generous PTO and Flex-day policy

Free parking (when in office)

Job summary

Framework IT is seeking an IT Support Analyst I in Chicago to deliver frontline technical support and assist with onboarding new clients. You will be the first line of contact for end users, helping solve problems and ensuring service delivery remains best-in-class.

The role blends troubleshooting with customer service in a hybrid model, with up to 25% onsite client visits. Expect exposure to connectivity, PC/Mac, printing, and documentation while growing in a fast-growing MSP.

Qualifications

• 1-2 years IT troubleshooting experience in computers, networking, or server infrastructure.
• Strong PC/Mac, printing, and end-user applications knowledge.
• Experience with cabling, WLAN, email, and basic networking.
• Excellent communication with a service-oriented mindset.
• Ability to lift up to 50 lbs and travel for onsite visits as needed.

Responsibilities

• Deliver frontline IT support via tickets and calls with clear updates.
• Troubleshoot connectivity, email, PC/Mac, printing, and user issues.
• Provide workstation support and OS patches/rebuilds as needed.
• Assist onboarding, installations, and post-setup documentation.
• Create documentation, checklists, and training materials.
• Occasional on-call coverage approximately once per quarter.

Skills

IT troubleshooting

PC/Mac expertise

Networking basics

Customer service

Communication skills

On-call readiness

Education

High School Diploma/GED

A+ certification

Network+ certification

Tools

ConnectWise PSA

Job description

Framework IT is seeking an IT Support Analyst I in Chicago to deliver frontline technical support and assist with onboarding new clients. You will be the first line of contact for end users, helping solve problems and ensuring service delivery remains best-in-class.

The role blends troubleshooting with customer service in a hybrid model, with up to 25% onsite client visits. Expect exposure to connectivity, PC/Mac, printing, and documentation while growing in a fast-growing MSP.