Network Administrator II — Onsite WAN/SD-WAN Specialist

UFP Industries, Inc.; Grand Rapids (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

UFP Industries is seeking a Network Administrator II to support and maintain enterprise network infrastructure at our Grand Rapids, MI office. You will handle Tier 1–2 incidents, assist with service requests, and work with engineers on projects and hardware refreshes.

The role requires strong troubleshooting, familiarity with enterprise networking technologies, and the ability to work independently while partnering with the Network Engineering team.

Qualifications

• Bachelor’s degree or equivalent experience in Information Systems/Computer Science or related field.
• 3–6 years of networking or IT infrastructure support experience.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, VLANs).
• Hands-on familiarity with switches, APs, SD‑WAN, and monitoring tools.
• Experience with Cisco, Meraki, and Versa platforms.
• Strong troubleshooting, analysis and problem-solving abilities.
• Familiarity with enterprise authentication tech (TACACS, RADIUS, MAB, ISE).
• Excellent communication and ability to manage multiple workstreams.

Responsibilities

• Receive, triage, and resolve Tier 1 and 2 network incidents.
• Respond to network service requests and route non-standard items to engineering.
• Use ServiceNow and Azure DevOps to track incidents and tasks.
• Perform network monitoring, troubleshooting, and diagnostics.
• Assist end users with connectivity issues and high-quality service.
• Participate in medium-sized network projects and hardware refreshes.
• Install and maintain Cisco switches, Meraki APs, and Versa SD-WAN appliances.
• Manage WAN and Internet circuits from order to decommissioning.
• Collaborate with engineers on upgrades, integrations, and changes.
• Travel to sites every six weeks for installations and upgrades.
• Participate in on-call rotation as needed.

Skills

Networking

TCP/IP

DNS

DHCP

Troubleshooting

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

Cisco

Meraki

Versa SD-WAN

Monitoring tools

ServiceNow

Azure DevOps

Job description

UFP Industries is seeking a Network Administrator II to support and maintain enterprise network infrastructure at our Grand Rapids, MI office. You will handle Tier 1–2 incidents, assist with service requests, and work with engineers on projects and hardware refreshes.

The role requires strong troubleshooting, familiarity with enterprise networking technologies, and the ability to work independently while partnering with the Network Engineering team.