Field IT Support Analyst — Regional Travel & Leadership

GFL Environmental Inc.

Southfield (MI)

On-site

USD 75,000 - 95,000

Full time

14 days+

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Job summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield, MI. The FSA serves as the face of IT and acts as a Level 2 liaison for end users, maintaining networks, hardware, system software, applications, and configurations to ensure smooth daily operations.

With 5+ years of end-user support, a graduate degree in a related IT discipline, and certifications like A+ or MCSA preferred, you will travel ~60% to regional sites, mentor colleagues, and partner with senior

Qualifications

Graduate degree in Computer Science, Engineering, or related IT discipline.
5+ years of end-user services support in large-scale environments.
A+ and MCSA certifications preferred.
Strong analytical and troubleshooting skills; customer-first orientation.
Travel up to 60% between Missouri and Kansas; driver's license required.

Responsibilities

Provide in-person and remote technical assistance during business hours and projects.
Serve as primary IT liaison for regional business units and escalate issues.
Maintain and administer networks, hardware, applications, and system configurations.
Create, maintain, and enforce policies, procedures, and knowledge base solutions.
Mentor Field Support Analysts and lead strategic initiatives.
Travel to regional sites ~60% to provide hands-on support and training.