Senior IT Support Specialist – Global Help Desk

Socket.dev; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Filevine is seeking a Senior IT professional to lead the Help Desk, train new staff, and enhance our support systems from the SLC office. You will support a global workforce, partner with the IT team on global initiatives, and drive customer service excellence.

Ideal candidates bring 3–4 years in corporate IT, strong macOS/Windows knowledge, and MDMS experience. This role emphasizes proactive learning, project involvement, and on-site AV support.

Qualifications

• 3–4 years of experience in a fast-paced corporate IT environment.
• MacOS and Windows expert level.
• MDM proficiency; certifications are a plus.
• Experience with core IT systems and IT management tools.
• Experience with ticketing or helpdesk systems.
• Experience with troubleshooting AV and conferencing equipment.
• Strong communication, critical thinking, and initiative.
• Networking concepts and hardware; security basics; networking certs are a plus.

Responsibilities

• Provide excellent customer service and timely support for our global workforce via ticketing, Slack, or in-person support.
• Manage onboarding/off-boarding IT needs: provisioning access, setting up workstations, inventory, and communications.
• Handle access termination and related IT communications; maintain endpoint hygiene with Intune and Kandji.
• Contribute to IT projects to improve efficiency and productivity.
• Provide AV support for company-wide meetings and after-hours on-call support.

Skills

Customer service

Communication

Problem solving

Initiative

Team collaboration

Education

Associates in Computer Science

Tools

Intune

Kandji

MDM solutions

Ticketing system

AV equipment

Networking tools

Job description

Filevine is seeking a Senior IT professional to lead the Help Desk, train new staff, and enhance our support systems from the SLC office. You will support a global workforce, partner with the IT team on global initiatives, and drive customer service excellence.

Ideal candidates bring 3–4 years in corporate IT, strong macOS/Windows knowledge, and MDMS experience. This role emphasizes proactive learning, project involvement, and on-site AV support.