IT Support Analyst — Hybrid IT & Access Specialist

Upstart; North Carolina; On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision coverage

Paid time off

Travel and on-site collaboration

Onsite perks

Job summary

Upstart in Columbus, OH is seeking an IT Support Analyst to ensure employees have the technology they need to be productive. You will manage help desk queries, onboard/offboard staff, and train users on apps like Okta, GSuite, Atlassian, Slack, and Zoom, while partnering with external vendors and security teams.

This non-exempt, hourly role offers travel to other locations, on-site collaboration three days per quarter, and comprehensive benefits.

Qualifications

• 2+ years of experience in a technical support or customer service environment supporting Mac OS.
• 2+ years of work experience in first and second level support of SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
• Ability to independently perform basic problem determination and root cause analysis.
• Experience with IT projects or large initiatives and coordinating with vendors.
• Excellent written and verbal communication skills.

Responsibilities

• Keep help desk inquiries organized and up to date via Jira Service Desk.
• Onboard and offboard employees, temporary staff, vendors, and contractors.
• Provide IT or application training to ensure productive use of resources.
• Deliver excellent service to internal and external clients with minimal productivity impact.
• Document tasks and create repeatable processes for the team.
• Identify tech issue trends to proactively prevent problems and improve processes.
• Respond to help desk inquiries succinctly and clearly.
• Resolve issues involving Okta, GSuite, Atlassian, Slack, and related tools.

Skills

Mac OS support

IT support

Problem solving

Customer service

Vendor coordination

Documentation

Tools

Okta

GSuite

Atlassian

Slack

Jamf

Zoom

Meraki

Jira Service Desk

Job description

Upstart in Columbus, OH is seeking an IT Support Analyst to ensure employees have the technology they need to be productive. You will manage help desk queries, onboard/offboard staff, and train users on apps like Okta, GSuite, Atlassian, Slack, and Zoom, while partnering with external vendors and security teams.

This non-exempt, hourly role offers travel to other locations, on-site collaboration three days per quarter, and comprehensive benefits.