IT Support Analyst — Help Desk & Onboarding Pro

OhioX; Columbus, Northern (OH, KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Annual equity grants

401(k) with company match

Health insurance

ESPP (US only)

On-site perks (catered lunches)

Job summary

Upstart is seeking an IT Support Analyst in Columbus, OH to ensure employees have the technology they need to be productive. You will troubleshoot Mac OS issues, support Okta/GSuite/Atlassian/Slack/Meraki, and help onboard/offboard staff and contractors.

Role is non-exempt, hourly, and requires on-site collaboration with occasional travel for team sessions. Competitive benefits and growth opportunities are provided.

Qualifications

• 2+ years in technical support or customer service environment supporting Mac OS.
• 2+ years in first/second level support of SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
• Able to independently perform basic problem determination and root cause analysis.
• Experience with IT projects or large initiatives.
• Excellent written and verbal communication.
• Able to work with external vendors.

Responsibilities

• Keep help desk inquiries organized and up to date via Jira Service Desk.
• Onboarding and off‑boarding of new employees, vendors, and contractors.
• Provide IT or application training to employees to enable effective use of resources.
• Deliver excellent service to internal and external clients with minimal productivity impact.
• Document support tasks and create repeatable processes for training.

Skills

Mac OS support

SSO support

Customer service

Vendor coordination

Communication

Problem solving

Tools

Jira Service Desk

Okta

GSuite

Atlassian

Slack

Jamf

Zoom

Meraki

Job description

Upstart is seeking an IT Support Analyst in Columbus, OH to ensure employees have the technology they need to be productive. You will troubleshoot Mac OS issues, support Okta/GSuite/Atlassian/Slack/Meraki, and help onboard/offboard staff and contractors.

Role is non-exempt, hourly, and requires on-site collaboration with occasional travel for team sessions. Competitive benefits and growth opportunities are provided.