IT Support Analyst: End-User Tech & Data Solutions (Hybrid)

raymondjames; Saint Petersburg (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Raymond James is seeking an IT Helpdesk professional to support end users with hardware and software issues. The role requires in-office presence three days per week in St. Petersburg, FL or Southfield, MI, with an initial onsite five-day training period.

The position emphasizes documentation, process adherence, and basic data management tasks. The candidate will develop knowledge of policies and procedures, coordinate tasks, and grow technical skills through training and coaching while

Qualifications

• Familiar with standard office equipment and software.
• Strong written and verbal communication skills preferred.
• Ability to follow documented procedures and meet SLAs.

Responsibilities

• Provide second-line hardware, software, and end-user support.
• Assist with data management tasks.
• Maintain internal client relationships through simple tasks.
• Create and update Microsoft documents, databases, and other systems; assist with budgeting and time/expense tracking.
• Perform knowledge management tasks following established procedures.
• Adhere to organizational policies and regulatory codes.

Skills

Verbal communication

Office software

Data entry

Problem solving

Customer service

Education

Associate's in Computer Science

Associate's in Systems Analysis

High School Diploma

Tools

Office software suites

Job description

Raymond James is seeking an IT Helpdesk professional to support end users with hardware and software issues. The role requires in-office presence three days per week in St. Petersburg, FL or Southfield, MI, with an initial onsite five-day training period.

The position emphasizes documentation, process adherence, and basic data management tasks. The candidate will develop knowledge of policies and procedures, coordinate tasks, and grow technical skills through training and coaching while