Desktop Support Specialist I — IT Help Desk

Ameri-Force, Inc; San Diego (CA); On-site; USD 63,326,000 - 85,676,000; Full time

Benefits offered by this job

Industry leading pay

Medical coverage

Dental coverage

Vision coverage

Short term disability

Term life benefits

Referral bonuses

Job summary

Ameri-Force, Inc. is seeking a Technical Support Analyst to provide tier one and two IT help desk support across the organization. You will handle end-user requests, document incidents, assist with deployments, and contribute to process improvements in a fast-paced environment.

The role emphasizes customer service, strong communication, and the ability to learn technical material quickly. On-site and remote support options are available.

Qualifications

• Associate degree in IT or related field preferred or equivalent experience/education.
• ITIL certification is highly desirable.
• A minimum of 1 year of relevant experience is required.
• Ability to work effectively in a highly collaborative environment.
• Positive attitude toward customer service and proactive mindset.
• Strong verbal and written communication; self-motivated.

Responsibilities

• Provides tier one and tier two support to end-users with incidents and requests.
• Delivers in-person and remote assistance for PCs, mobile devices, apps, authentication, and connectivity.
• Processes software installation and permission changes; documents tickets.
• Escalates complex issues to appropriate support tier as needed.
• Deploys and retrieves IT assets with proper tracking and documentation.
• Maintains IT asset inventory and assists in license audits.
• Participates in system checks, deployments, and monitoring of IT infrastructure.
• Interfaces with vendors/contractors for equipment service or repair.
• Contributes to creation and maintenance of work instructions and procedures.
• Supports continuous improvement initiatives and special projects.
• Provides training or guidance to end-users and team members.

Skills

Customer service

Troubleshooting

Ticketing systems

Communication

Analytical thinking

Self-motivated

Team collaboration

Education

Associate degree in Information Technology

Equivalent experience

Tools

ITIL

Job description

Ameri-Force, Inc. is seeking a Technical Support Analyst to provide tier one and two IT help desk support across the organization. You will handle end-user requests, document incidents, assist with deployments, and contribute to process improvements in a fast-paced environment.

The role emphasizes customer service, strong communication, and the ability to learn technical material quickly. On-site and remote support options are available.