IT Support Analyst - Help Desk, Projects & End-User Impact

EaglePicher Technologies; Joplin (MO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & PTO

401K matching

Profit sharing

Tuition reimbursement

Dependent scholarships

Job summary

EaglePicher Technologies is seeking an IT Support Analyst to provide Help Desk support for end users. You should be analytical, able to translate business needs into technical solutions, and possess strong communication skills for effective issue resolution.

The role involves participating in technology projects, performing hardware inventories, and supporting new applications. The candidate should be able to work independently or with a team and adapt to evolving IT environments.

Qualifications

• Bachelor's degree in Business or Information Technology preferred.
• A+ Certification or equivalent experience is a plus.
• Experience with Microsoft Office 365 preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Provide Help Desk for end-user and PC issues and requests
• Participates in technology projects and implementation
• Complete tasks such as hardware inventory, shipping, testing, etc.
• Works independently or as a team member on new applications, processes, or projects
• Provide the best possible support for customers to reduce end user downtime
• Respond to escalated end-user issues
• All other duties as assigned

Education

Bachelor's Degree in Business or Information Technology

A+ Certification

Experience with Microsoft Office 365

Tools

Active Directory

Windows OS

Mac OS

VPN

Job description

EaglePicher Technologies is seeking an IT Support Analyst to provide Help Desk support for end users. You should be analytical, able to translate business needs into technical solutions, and possess strong communication skills for effective issue resolution.

The role involves participating in technology projects, performing hardware inventories, and supporting new applications. The candidate should be able to work independently or with a team and adapt to evolving IT environments.