IT Support Specialist — Help Desk & Projects

Talentify; Joplin (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

10 paid holidays and PTO

Matching 401K

Annual Profit Sharing

Tuition reimbursement

Dependent scholarship programs

Job summary

EaglePicher Technologies is seeking an IT Support Analyst to provide Help Desk support for end users and PC issues. The role requires strong analytical skills, effective communication, and the ability to tackle technical projects.

Ideal candidates have hands-on experience with Windows Active Directory, Office 365, VPN, and IT hardware. You will work in a collaborative environment supporting diverse defense, aviation and space systems in Joplin, MO.

Qualifications

• Bachelor's degree in Business or Information Technology preferred.

Responsibilities

• Provide Help Desk for end-user and PC issues and requests
• Participates in technology projects and implementation
• Complete tasks such as hardware inventory, shipping, testing
• Works independently or as a team member on new applications, processes, or projects
• Provide the best possible support for customers to reduce end user downtime
• Respond to escalated end-user issues
• All other duties as assigned

Skills

Customer service

Communication

Training end users

Analytical thinking

Self-education

Education

Bachelor's degree in Business or IT

A+ Certification (plus)

Tools

Windows Active Directory

Windows OS

Mac OS

VPN

Office 365

VOIP

Printers & networked devices

Job description

EaglePicher Technologies is seeking an IT Support Analyst to provide Help Desk support for end users and PC issues. The role requires strong analytical skills, effective communication, and the ability to tackle technical projects.

Ideal candidates have hands-on experience with Windows Active Directory, Office 365, VPN, and IT hardware. You will work in a collaborative environment supporting diverse defense, aviation and space systems in Joplin, MO.