IT Support Analyst — global financial technology firm, contract to perm, $33–$36/hr

Hamilton Barnes ?; Chicago (IL); On-site; USD 94,558,000 - 103,155,000; Full time

Benefits offered by this job

Onsite role

Contract to perm

Conversion to permanent

Job summary

Hamilton Barnes? is seeking an IT Support Analyst for an onsite role in the United States. The position supports a demanding, tech-literate user base with a focus on responsiveness and professionalism in a 12-month contract that may convert to permanent for the right candidate.

Fully onsite Monday to Friday, with a strong entry path into a world-class technology environment. Ideal for early-career IT professionals looking to build experience in a high-performance fintech setting.

Qualifications

• 2+ years IT helpdesk experience.
• Strong Windows 11 and MacOS knowledge.
• Basic understanding of network principles and troubleshooting.
• Excellent customer service skills.
• Good written and spoken English.
• Bachelor's degree preferred; strong candidates without a degree will be considered.

Responsibilities

• Resolve technical support requests via phone, email, and in person.
• Maintain and support desktops, laptops, hardware, software, and operating systems (Windows 11 and MacOS).
• Document, track, and monitor issues through to resolution, keeping users informed.
• Troubleshoot basic network issues and escalate as required.
• Support users in virtual desktop environments.
• Identify recurring problems and contribute to process improvements.

Skills

IT helpdesk

Windows 11

MacOS

Microsoft Office

Customer service

English fluency

Desktop support

English communication

Education

Bachelor's degree preferred

Tools

Virtual desktop

Remote support tools

Job description

$33–$36/hour | Contract to Perm (12 months) | Onsite | New York / Chicago

Our client is a globally recognised, high-performance financial technology business operating at the very top of the trading industry. They're looking for an IT Support Analyst to join their onsite helpdesk team — supporting a demanding, technically literate user base where responsiveness, professionalism, and attention to detail matter.

This is a 12-month contract with a clear path to permanent for the right person. Fully onsite Monday to Friday. If you're early in your IT career and want to build your experience inside a world-class technology environment, this is a strong place to do it.

WHAT YOU'LL BE DOING

• Respond to and resolve technical support requests via phone, email, and in person
• Maintain and support desktop PCs, laptops, hardware, software, and operating systems (Windows 11 and MacOS)
• Document, track, and monitor issues through to resolution — keeping users informed throughout
• Troubleshoot basic network issues and elevate where required
• Support users in virtual desktop environments
• Identify recurring problems and contribute to process improvements
• Other duties as assigned — this is a roll‑up‑your‑sleeves environment

WHAT WE'RE LOOKING FOR

• 2+ years of IT helpdesk experience — this is the baseline requirement
• Strong working knowledge of Windows 11, MacOS, and Microsoft Office applications
• Basic understanding of network principles and troubleshooting
• Excellent customer service skills — you're patient, professional, and clear under pressure
• Self‑motivated, organised, and highly reliable — predictable availability is essential in this environment
• Strong written and spoken English communication skills
• A genuine interest in technology and a desire to keep developing
• Bachelor's degree preferred — strong candidates without a degree will be considered
• Experience with virtual desktop environments is a plus

THE PACKAGE

• $33–$36 per hour depending on experience
• 12-month contract with conversion to permanent for the right person
• Fully onsite Monday to Friday
• Global financial technology business — a high‑calibre environment that opens doors

WHY THIS ROLE STANDS OUT

• Contract to perm — 12 months to prove yourself with a clear path to a permanent seat
• Global financial technology firm — the name and the environment will strengthen your CV significantly
• Technically demanding user base — you'll be challenged and you'll develop fast
• High standards, high expectations, and a team that takes quality seriously
• A genuine stepping stone — the right starting point for an ambitious IT career