IT Support Analyst

Hamilton Barnes ?; Chicago (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

Hamilton Barnes is seeking an IT Support Analyst to join an onsite helpdesk for a global financial technology firm. This 12-month contract with a clear path to permanent hire offers a high-challenge environment in Chicago and New York, focusing on responsive, professional IT support for a technically literate user base.

The role requires 2+ years of IT helpdesk experience, strong Windows 11/MacOS and Office skills, and solid customer service.

Qualifications

• 2+ years of IT helpdesk experience.
• Strong knowledge of Windows 11 and MacOS.
• Proficiency with Microsoft Office applications.
• Able to document and communicate clearly with users.
• Bachelor's degree preferred, but not required for strong candidates.

Responsibilities

• Respond to and resolve support requests via phone, email, and in person.
• Maintain desktops, laptops, hardware, software, and OS (Windows 11 and MacOS).
• Document issues and keep users informed through resolution.
• Troubleshoot basic network issues and assist with virtual desktops.
• Assist in identifying recurring problems and support process improvements.

Skills

Windows 11

MacOS

Microsoft Office

Customer service

English communication

Network troubleshooting

Virtual desktop environments

Organised & reliable

Education

Bachelor's degree preferred

Strong candidates without a degree considered

Tools

Virtual Desktop Environments

Job description

IT Support Analyst — global financial technology firm, contract to perm, $33–$36/hr*

$33–$36/hour | Contract to Perm (12 months) | Onsite | New York / Chicago

Our client is a globally recognised, high-performance financial technology business operating at the very top of the trading industry. They're looking for an IT Support Analyst to join their onsite helpdesk team — supporting a demanding, technically literate user base where responsiveness, professionalism, and attention to detail matter.

This is a 12-month contract with a clear path to permanent for the right person. Fully onsite Monday to Friday. If you're early in your IT career and want to build your experience inside a world-class technology environment, this is a strong place to do it.

WHAT YOU'LL BE DOING

• Respond to and resolve technical support requests via phone, email, and in person
• Maintain and support desktop PCs, laptops, hardware, software, and operating systems (Windows 11 and MacOS)
• Document, track, and monitor issues through to resolution — keeping users informed throughout
• Troubleshoot basic network issues and escape where required
• Support users in virtual desktop environments
• Identify recurring problems and contribute to process improvements
• Other duties as assigned — this is a roll-up-your-sleeves environment

WHAT WE'RE LOOKING FOR

• 2+ years of IT helpdesk experience — this is the baseline requirement
• Strong working knowledge of Windows 11, MacOS, and Microsoft Office applications
• Basic understanding of network principles and troubleshooting
• Excellent customer service skills — you're patient, professional, and clear under pressure
• Self-motivated, organised, and highly reliable — predictable availability is essential in this environment
• Strong written and spoken English communication skills
• A genuine interest in technology and a desire to keep developing
• Bachelor's degree preferred — strong candidates without a degree will be considered
• Experience with virtual desktop environments is a plus

THE PACKAGE

• $33–$36 per hour depending on experience
• 12-month contract with conversion to permanent for the right person
• Fully onsite Monday to Friday
• Global financial technology business — a high-calibre environment that opens doors

WHY THIS ROLE STANDS OUT

• Contract to perm — 12 months to prove yourself with a clear path to a permanent seat
• Global financial technology firm — the name and the environment will strengthen your CV significantly
• Technically demanding user base — you'll be challenged and you'll develop fast
• High standards, high expectations, and a team that takes quality seriously
• A genuine stepping stone — the right starting point for an ambitious IT career