IT Support Analyst: Frontline Tech Help & Security

Jefferson-County-Clerk; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Jefferson County Clerk IT Department is seeking an I.T. Support Analyst to provide first-line technical support to employees across office locations in Louisville, KY.

Responsibilities include troubleshooting workstation, software, printing, connectivity, and account-access issues while protecting confidential information. The role works with IT colleagues and vendors to restore service, assists with onboarding, asset management, and security procedures.

Qualifications

• High school diploma or equivalent; further education may be considered.
• Ability to troubleshoot common issues using documented procedures and communicate clearly with employees of varying technical ability.
• Kentucky resident and able to be bonded, as required for this position.

Responsibilities

• Provide onsite, telephone, and remote help desk support.
• Install and troubleshoot desktops, laptops, peripherals; maintain equipment records.
• Troubleshoot wired/wireless network, shared-drive, remote-access, and network-printing problems; escalate as needed.
• Create, change, disable, and verify user accounts and permissions; assist with password resets and MFA.
• Follow security procedures for software installation, endpoint protection, patching, least-privilege access, and data handling.
• Assist with backup checks and recovery tasks; document results and escalate failures.
• Record requests, troubleshooting steps, solutions, and escalations in the service management system.
• Prepare equipment and access for onboarding, transfers, and departures; guide on approved apps.
• Prioritize requests based on impact to public service; keep users informed until resolution.
• Assist testing and rollout of approved technology changes; travel between JCCO locations; perform related duties.

Skills

Help desk support

Troubleshooting

Security awareness

Customer communication

Multifactor authentication

Education

High school diploma or equivalent

Tools

Ticketing system

Remote support tools

Job description

Jefferson County Clerk IT Department is seeking an I.T. Support Analyst to provide first-line technical support to employees across office locations in Louisville, KY.

Responsibilities include troubleshooting workstation, software, printing, connectivity, and account-access issues while protecting confidential information. The role works with IT colleagues and vendors to restore service, assists with onboarding, asset management, and security procedures.