IT Help Desk Analyst: Frontline Tech Support

American Commercial Barge Line LLC; Jeffersonville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

American Commercial Barge Line LLC is seeking a Help Desk Analyst to be the first point of contact for Team Members, delivering technical support and resolving IT issues with speed and professionalism.

In Jeffersonville, IN, you will troubleshoot hardware, software, and network-related problems, manage support tickets, and collaborate with IT colleagues to keep operations running smoothly. This is an exempt, full‑time role.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Experience with Office 365 and basic IT support.
• Strong customer service and communication skills.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Troubleshoot hardware, software, and network-related issues.
• Manage and document support tickets in the ticketing system.
• Escalate complex issues to higher-level IT teams as needed.
• Collaborate with IT staff to keep operations running smoothly.

Skills

Office 365 proficiency

Customer service

Hardware support

Software support

On-site work

Education

High School Diploma or GED

Bachelor's degree

Tools

Ticketing system

Job description

American Commercial Barge Line LLC is seeking a Help Desk Analyst to be the first point of contact for Team Members, delivering technical support and resolving IT issues with speed and professionalism.

In Jeffersonville, IN, you will troubleshoot hardware, software, and network-related problems, manage support tickets, and collaborate with IT colleagues to keep operations running smoothly. This is an exempt, full‑time role.