IT Support Analyst — Frontline Help & Security

Dayton-Phoenix Group, Inc.; Dayton (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Dayton-Phoenix Group, Inc. is seeking an IT Support Technician to install, troubleshoot, and train users on computer hardware and software. You will handle Tier 1 requests, triage alerts from security tools, and assist with network and system administration.

The role requires BS in a computer discipline or equivalent experience, 2+ years in IT, and relevant certifications. Onsite work with occasional travel; candidates should be able to lift up to 50 lbs and work in a factory environment.

Qualifications

• Experience delivering strong customer service and timely problem resolution.
• Ability to communicate clearly in writing and in person.
• Ability to analyze and troubleshoot complex problems and evaluate solutions.
• Willingness to learn and improve through training.

Responsibilities

• Serve as first-line IT support for corporate users, logging and managing issues via a ticketing system.
• Provide training and troubleshooting to internal customers via email, phone, and in person.
• Monitor alerts from EDR/security tools, escalate and remediate threats per procedures.
• Troubleshoot hardware/software on workstations, printers, and phones (including RMM-identified issues).
• Perform maintenance, upgrades, and repairs on hardware/software.
• Assemble, configure, and deliver new and reused equipment.
• Maintain hardware/software inventory and spare stock.
• Coordinate with service vendors for printer and hardware repairs.
• Basic network administration (user setup, print management).
• Assist Network Engineer and Systems Administrator with deployment and troubleshooting.
• Document functions and create training materials.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Training

Discretion/confidentiality

Research/analytical thinking

Hardware knowledge

Software knowledge

Powershell scripting (basic)

Networking basics (TCP/IP, DNS, DHCP)

Project planning

Onsite/remote support

Education

BS in a computer discipline

High School Diploma or GED

CompTIA A+/Network+/Security+ and/or Microsoft EAA certifications preferred

Tools

Ticketing system

RMM tooling

EDR/security monitoring tools

Job description

Dayton-Phoenix Group, Inc. is seeking an IT Support Technician to install, troubleshoot, and train users on computer hardware and software. You will handle Tier 1 requests, triage alerts from security tools, and assist with network and system administration.

The role requires BS in a computer discipline or equivalent experience, 2+ years in IT, and relevant certifications. Onsite work with occasional travel; candidates should be able to lift up to 50 lbs and work in a factory environment.