IT Support Analyst - Fast-Paced Entertainment Tech

Margaritaville; Youngstown (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Annual bonus

Paid time off

Job summary

PENN Entertainment is seeking an IT Support Technician in Youngstown, OH to maintain desktops, networks, and user-facing systems. You will install, repair, and support PC equipment, phones, and embedded systems while ensuring timely ticket resolution and SLA adherence.

The role requires strong knowledge of Windows OS, Active Directory, MS Office, and networking basics, with excellent communication skills and a customer-focused mindset. Benefits begin day one and growth opportunities exist.

Qualifications

• Ability to support end-user technical needs across devices and networks.
• Proficiency in Windows OS and Microsoft applications.
• Experience with Active Directory administration.
• Strong verbal and written communication skills.
• Ability to manage service tickets within SLAs.

Responsibilities

• Create framework for user profile interfaces related to company systems.
• Analyze hardware, software, and system specs to meet business needs.
• Install, repair, and maintain PC equipment.
• Respond to and resolve end-user IT issues under SLAs.
• Operate and program phone systems.
• Assist with vendor coordination and system improvements.

Skills

End-user support

Windows OS

Active Directory

MS Office

Networking basics

Education

Associate degree in computer technology

Tools

Phone systems

Audio-video systems

Kiosks

Embedded systems

Job description

PENN Entertainment is seeking an IT Support Technician in Youngstown, OH to maintain desktops, networks, and user-facing systems. You will install, repair, and support PC equipment, phones, and embedded systems while ensuring timely ticket resolution and SLA adherence.

The role requires strong knowledge of Windows OS, Active Directory, MS Office, and networking basics, with excellent communication skills and a customer-focused mindset. Benefits begin day one and growth opportunities exist.