End-User Support Analyst — Hybrid

Raymond James Financial, Inc.; Florida; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Retirement savings

Paid time off

Parental leave

Job summary

Raymond James Financial, Inc. is seeking an Associate Analyst to provide end-user support for hardware and software. The role emphasizes hybrid work with in-office days at Saint Petersburg, FL or Southfield, MI, and an initial onsite training period.

You will manage data tasks, assist colleagues, and help maintain documentation and policies. Qualifications include an associate degree in computer-related fields or equivalent, strong communication skills, and comfort with standard office software.

Qualifications

• Strong verbal communication skills and ability to follow documented procedures.
• Experience supporting end users with hardware and software issues.
• Familiarity with Microsoft documents, databases and standard office software.

Responsibilities

• Provide second-line hardware, software, and end-user support.
• Assist with data management tasks and routine reporting.
• Support internal client relationships through simple procedural tasks.
• Create and update Microsoft documents, databases and systems.
• Follow policies and knowledge procedures to ensure quality service.

Skills

Clear and effective verbal

Procedural adherence

Office equipment and software

Data management tasks

Microsoft documents and databases

Education

Associate's: Computer and Information Science

Associate's: Computer Systems Analysis

High School (HS) (Required)

Job description

Raymond James Financial, Inc. is seeking an Associate Analyst to provide end-user support for hardware and software. The role emphasizes hybrid work with in-office days at Saint Petersburg, FL or Southfield, MI, and an initial onsite training period.

You will manage data tasks, assist colleagues, and help maintain documentation and policies. Qualifications include an associate degree in computer-related fields or equivalent, strong communication skills, and comfort with standard office software.