End-User IT Support Specialist

raymondjames; Saint Petersburg (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off (vacation, holidays, and

sick leave

Parental leave

Job summary

Raymond James in Saint Petersburg, FL seeks an IT helpdesk professional to resolve end-user hardware and software issues and provide second-line support. You will respond to inquiries, troubleshoot, and ensure solutions align with documented procedures and SLAs.

Hybrid work arrangement, benefits package including medical, dental, vision, life insurance, and retirement savings. The role emphasizes courteous client interactions, data management support, and adherence to internal and external

Qualifications

• Experience diagnosing hardware and software issues.
• Ability to analyze data and extract actionable insights.
• Experience executing system/service tests.
• Skilled in guiding customer conversations through open, learn, reply, and close.

Responsibilities

• Deliver second-line hardware and software support per procedures and SLAs.
• Ensure courteous, positive interactions with internal clients.
• Follow mandatory procedures to meet quality standards and codes.
• Assist others with basic data management tasks.

Skills

Problem diagnosis

Data analysis

Systems testing

Customer communication

Education

Associate’s: Computer and Information Science

Associate’s: Computer Systems Analysis

Bachelor’s: Business Administration

Job description

Raymond James in Saint Petersburg, FL seeks an IT helpdesk professional to resolve end-user hardware and software issues and provide second-line support. You will respond to inquiries, troubleshoot, and ensure solutions align with documented procedures and SLAs.

Hybrid work arrangement, benefits package including medical, dental, vision, life insurance, and retirement savings. The role emphasizes courteous client interactions, data management support, and adherence to internal and external