IT Support Analyst – End-User Services

University of Oklahoma

Norman (OK)

Hybrid

USD 39,000 - 48,000

Full time

6 days ago

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Job summary

University of Oklahoma Information Technology is hiring an IT support specialist to provide on-site and remote end-user support for university computers, mobile devices, peripherals, and applications. You will create and manage tickets, communicate with customers and OU IT teams, train users, install hardware and software, and resolve issues to keep campus technology services running smoothly.

Applicants should have a Bachelor's Degree or 48 months of related experience, and experience with

Qualifications

Bachelor's Degree or 48 months related experience in lieu of degree
Experience with Active Directory is preferred
Strong customer service mindset is helpful

Responsibilities

Provide on-site and remote end-user support for university computers, mobile devices, peripherals, and applications
Create, manage, and update tickets and support requests through OU's IT Service Management platform
Facilitate two-way communication between the customer and OU IT, addressing needs and resolving issues
Provide departmental guidance, training, and resources for campus technology services and solutions
Responds to technical support tickets and identifies nature of hardware, software, or networking issues
Installs new hardware systems, software upgrades or networking cables
Addresses software or hardware issues and provides minor technical training