Technology Support Analyst

UNIVERSITY OF OKLAHOM; Norman (OK); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

University of Oklahoma Information Technology seeks a Technology Support Analyst to support faculty and staff with end-user devices, applications, and peripherals on-site and remotely.

As part of the Mission Support team, you will manage tickets, coordinate with OU IT colleagues, and help ensure reliable computer systems across academic and administrative units, contributing to student success, research, and service excellence.

Responsibilities

• Provide on-site and remote end-user support for University computers, mobile devices, peripherals, and applications.
• Create, manage, and update tickets and support requests through OU's IT Service Management platform.
• Facilitate two-way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs.

Job description

Pay Range:Targeted salary range of $38,700 - $47,500, depending on experience and qualifications.

Benefits Eligible:Yes

Work Schedule:Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel:Not required

For Best Consideration Date:10/06/2026

Position Introduction:

Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff.

Job Duties:

• Provide on-site and remote end-user support for University computers, mobile devices, peripherals, and applications.
• Create, manage, and update tickets and support requests through OU's IT Service Management platform.
• Facilitate two-way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs, escalat... etc.