Technology Support Analyst

University of Oklahoma; Norman (OK); Hybrid; USD 39,000 - 48,000; Full time

Job summary

University of Oklahoma Information Technology is hiring an IT support specialist to provide on-site and remote end-user support for university computers, mobile devices, peripherals, and applications. You will create and manage tickets, communicate with customers and OU IT teams, train users, install hardware and software, and resolve issues to keep campus technology services running smoothly.

Applicants should have a Bachelor's Degree or 48 months of related experience, and experience with

Qualifications

• Bachelor's Degree or 48 months related experience in lieu of degree
• Experience with Active Directory is preferred
• Strong customer service mindset is helpful

Responsibilities

• Provide on-site and remote end-user support for university computers, mobile devices, peripherals, and applications
• Create, manage, and update tickets and support requests through OU's IT Service Management platform
• Facilitate two-way communication between the customer and OU IT, addressing needs and resolving issues
• Provide departmental guidance, training, and resources for campus technology services and solutions
• Responds to technical support tickets and identifies nature of hardware, software, or networking issues
• Installs new hardware systems, software upgrades or networking cables
• Addresses software or hardware issues and provides minor technical training

Skills

Active Directory

Education

Bachelor's Degree

Job description

Pay Range: Targeted salary range of $38,700 - $47,500, depending on experience and qualifications.

Benefits Eligible: Yes

Work Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.

Travel: Not required

For Best Consideration Date: 10/06/2026

Position Introduction

Join OU Information Technology and be part of a team that advances the University of Oklahoma's purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.

Job Duties

• Provide on-site and remote end-user support for University computers, mobile devices, peripherals, and applications.


• Create, manage, and update tickets and support requests through OU's IT Service Management platform.


• Facilitate two-way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs, **escalate issues and concerns, and resolve issues**.


• Provide departmental guidance, training, and resources for campus technology services and solutions.


• Responds to technical support tickets.


• Identifies the nature of the hardware, software, or networking issue.


• Installs new hardware systems, software upgrades or networking cables.


• Addresses any software or hardware issues.


• Provides minor technical or operational training.


• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience

• Bachelor's Degree

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's Degree.

Department Preferences

• Bachelor's Degree or 4 years of customer service experience


• Active Directory Experience

Hiring Contingent Upon a Background Check: Yes

Special Indications: Hiring contingent upon driver's license check