IT Support Analyst: Elevate End-User Tech & Ops

Performance Food Group; Cairo (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Performance Food Group is seeking an IT support-oriented professional to implement cost-effective computer solutions while maintaining solid customer service. You will listen to customer needs, analyze situations, and decide on actions when standard processes apply, performing hardware/software upgrades as required.

You will communicate with customers, vendors, and colleagues in a positive, proactive manner, create network users, and restore files from backups as needed, while adhering to all

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to analyze computer-related situations and decide actions.
• Willingness to perform hardware/software upgrades as needed.

Responsibilities

• Implements cost-effective computer solutions while maintaining customer service.
• Demonstrates awareness of customer needs and performs duties to meet them.
• Analyzes situations and makes decisions when standardization exists.
• Performs upgrades on PC hardware and software programs.
• Communicates with customers, vendors, and company personnel positively.
• Demonstrates accurate oral and written communication with customers and colleagues.
• Creates users on the network.
• Restores files from backups as needed.
• Performs other duties as assigned; complies with policies and standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma/GED or equivalent experience

Tools

PC hardware

Software upgrades

Job description

Performance Food Group is seeking an IT support-oriented professional to implement cost-effective computer solutions while maintaining solid customer service. You will listen to customer needs, analyze situations, and decide on actions when standard processes apply, performing hardware/software upgrades as required.

You will communicate with customers, vendors, and colleagues in a positive, proactive manner, create network users, and restore files from backups as needed, while adhering to all