IT Support Analyst — Customer-Driven Tech Help

Performance Foodservice; Cairo (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Performance Foodservice is seeking an IT Support Technician in Georgia to implement cost-effective computer solutions while ensuring high-quality customer service. The role involves assisting users, performing PC hardware/software upgrades, and maintaining network access.

Responsibilities include troubleshooting, user provisioning, backups restoration, and collaborating with customers, vendors, and internal teams to meet service levels.

Qualifications

• High school diploma or GED required; related experience considered.
• Customer service and communication skills essential.
• Ability to diagnose and troubleshoot basic PC hardware/software.

Responsibilities

• Meet customer needs through effective job duties.
• Analyze computer-related situations and make standardized decisions.
• Upgrade PC hardware and software as needed.
• Communicate with customers, vendors, and company personnel.
• Demonstrate clear oral and written communication with stakeholders.
• Create users on the network.
• Restore files from backups when needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Skills

Customer service

Network basics

PC hardware

Software upgrades

Communication

Problem solving

Education

High School Diploma/GED or Equivalent Experience

Job description

Performance Foodservice is seeking an IT Support Technician in Georgia to implement cost-effective computer solutions while ensuring high-quality customer service. The role involves assisting users, performing PC hardware/software upgrades, and maintaining network access.

Responsibilities include troubleshooting, user provisioning, backups restoration, and collaborating with customers, vendors, and internal teams to meet service levels.