Senior IT Help Desk Analyst — Elevate End-User Support

US Signal Company, L.L.C.; Grand Rapids (MI); Hybrid; USD 63,000 - 85,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, dental, vision benefits

401(k) retirement plan

Life insurance

Wellness program

Volunteer time off

Casual dress code

Job summary

US Signal is seeking a Sr. Help Desk Analyst to combine strong troubleshooting with genuine care for users. You will be the friendly voice for employees, supporting computers, devices, and peripherals, while partnering with System Administrators on AD, Exchange, and backup systems.

You will handle end-user support via phone, email, and ticketing, administer AD and VPN, and assist with deploying laptops. A collaborative team environment is offered with a comprehensive benefits package.

Qualifications

• 4+ years of experience desktop configuration and support of MS applications (Windows, Office, Outlook, antivirus, backup tools)
• Experience with desktop imaging, inventory, and reporting tools
• Experience supporting file servers and printers in a Microsoft Active Directory infrastructure
• Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN)

Responsibilities

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers; act as escalation point for Help Desk Analysts
• Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange
• Configure and deploy laptops for new hires, manage cell phone plans/devices, guide new employees through core IT systems
• Collaborate with System Administrators to resolve technical issues and support enterprise applications
• Manage inventory, including receiving shipments and keeping asset tracking current

Skills

Desktop support

Windows OS

MS Office

Networking basics

Strategic thinking

Customer focus

Service orientation

Integrity

Education

Associates degree or 2+ years IT/InfoSec/CS

Tools

Active Directory

VPN

Microsoft 365

Exchange

Job description

US Signal is seeking a Sr. Help Desk Analyst to combine strong troubleshooting with genuine care for users. You will be the friendly voice for employees, supporting computers, devices, and peripherals, while partnering with System Administrators on AD, Exchange, and backup systems.

You will handle end-user support via phone, email, and ticketing, administer AD and VPN, and assist with deploying laptops. A collaborative team environment is offered with a comprehensive benefits package.