IT Support Analyst

Performance Food Group (New); Cairo (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Performance Food Group is seeking an IT support-oriented professional to implement cost-effective computer solutions while maintaining solid customer service. You will listen to customer needs, analyze situations, and decide on actions when standard processes apply, performing hardware/software upgrades as required.

You will communicate with customers, vendors, and colleagues in a positive, proactive manner, create network users, and restore files from backups as needed, while adhering to all

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to analyze computer-related situations and decide actions.
• Willingness to perform hardware/software upgrades as needed.

Responsibilities

• Implements cost-effective computer solutions while maintaining customer service.
• Demonstrates awareness of customer needs and performs duties to meet them.
• Analyzes situations and makes decisions when standardization exists.
• Performs upgrades on PC hardware and software programs.
• Communicates with customers, vendors, and company personnel positively.
• Demonstrates accurate oral and written communication with customers and colleagues.
• Creates users on the network.
• Restores files from backups as needed.
• Performs other duties as assigned; complies with policies and standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma/GED or equivalent experience

Tools

PC hardware

Software upgrades

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

Implements computer solutions that are cost-effective while maintaining an acceptable level of customer service.

• Demonstrates awareness of customer needs and perform job duties to effectively meet those needs.
• Analyzes computer-related situations and make decisions which deal with variables in situation where standardization exists.
• Performs needed upgrades on PC hardware and software programs.
• Communicates with customers, vendors, and company personnel in a positive and proactive manner.
• Demonstrates accurate and effective oral and written communication skills with customers, coworkers, and the community.
• Creates users on the network.
• Restores files to users off of backups, as needed.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

Click Here for Benefits Information

Qualifications

High School Diploma/GED or
Equivalent Experience

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the \"Company\") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the \"EEO is the Law\" poster and supplement; and (3) the Pay Transparency Policy Statement.