Customer Support Analyst - On-Site IT & AV Support

Seneca Resources Company, LLC; Tallahassee (FL); On-site; USD 22,730 - 32,373; Full time

Job summary

Seneca Resources Company, LLC is seeking a Customer Support Analyst for their Tallahassee, FL location. This on-site position entails providing essential technical support for software, hardware, and related devices within a flexible schedule. Responsibilities include troubleshooting, guiding customers through technical processes, and assisting with specialized hardware such as printers and smartphones. The ideal candidate should possess technical certifications, a high school diploma, and experience in customer service or technical support. Join a diverse and collaborative environment eager for tech-savvy professionals.

Qualifications

• At least one year of experience in hardware/software support or customer service.
• Proven troubleshooting skills for hardware and software issues.
• Strong focus on technical accuracy and customer satisfaction.

Responsibilities

• Provide essential technical support for software, hardware, and related devices.
• Guide customers through technical processes and maintain databases.
• Assist with specialized hardware such as printers and smartphones.

Skills

Technical support

Troubleshooting

Customer satisfaction

Education

High school diploma or equivalent

Technical certifications (e.g., CompTIA A+, Network+, MCDST)

Associate or bachelor’s degree in Computer Science, IT, or a related field

Tools

Microsoft Office 365

Windows 10 or higher

Job description

Seneca Resources Company, LLC is seeking a Customer Support Analyst for their Tallahassee, FL location. This on-site position entails providing essential technical support for software, hardware, and related devices within a flexible schedule. Responsibilities include troubleshooting, guiding customers through technical processes, and assisting with specialized hardware such as printers and smartphones. The ideal candidate should possess technical certifications, a high school diploma, and experience in customer service or technical support. Join a diverse and collaborative environment eager for tech-savvy professionals.