IT Support Analyst - Cyber & VTC Specialist (Onsite)

RPMGlobal; Ridgecrest (CA); On-site; USD 45,000 - 69,000; Full time

Job summary

RPMGlobal is seeking an IT Support Analyst to join the IPT at China Lake, CA. The role focuses on triaging service calls, walk-ins, emails, and tickets, delivering technical support across end users and VTC systems, and contributing to cybersecurity compliance.

Required are US citizenship, a high school diploma or AA/AS with experience, or technical degree with experience, and the ability to obtain a Secret clearance. Onsite work is mandatory with after-hours support as needed.

Qualifications

• US Citizenship is required due to sensitive customer requirements.
• High school diploma or GED plus 8 years of experience, or AA/AS/Technical degree plus 2 years of experience.
• Must be able to obtain and maintain a Secret security clearance.
• Teachable, positive attitude, highly motivated, problem solver and team oriented.

Responsibilities

• Provide technical support to all end users, customers, and guests within the IPT.
• Support VTC systems used throughout the IPT.
• Ensure cybersecurity requirements and controls are followed.
• Perform junior system administrator tasks: account creation, file shares, permissions, CR deployments, troubleshooting, asset deployments.
• Provide technical and implementation support for organizational projects and services.
• Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
• Work as a team with cross functional teams to support the IPT’s mission.
• Identify and manage IT/Cybersecurity services, infrastructure components, and documentation.

Skills

US Citizenship

Security clearance

Team player

Problem solving

Time management

Communication skills

Detail oriented

On-site work

Education

High school diploma or GED

Associates/Technical degree

Tools

Microsoft Office

PowerPoint

Jira

Job description

RPMGlobal is seeking an IT Support Analyst to join the IPT at China Lake, CA. The role focuses on triaging service calls, walk-ins, emails, and tickets, delivering technical support across end users and VTC systems, and contributing to cybersecurity compliance.

Required are US citizenship, a high school diploma or AA/AS with experience, or technical degree with experience, and the ability to obtain a Secret clearance. Onsite work is mandatory with after-hours support as needed.