IT Support Analyst

New Directions Technologies, Inc; Ridgecrest (CA); On-site; USD 52,000 - 71,000; Full time

Job summary

New Directions Technologies, Inc. seeks an IT Support Analyst to join the F/ A-18 & EA-18G Integrated Product Team at China Lake, CA. The role triages and prioritizes service calls, walk-ins, emails, help desk tickets, and Change Requests, delivering technical support to IPT end users.

You will support VTC systems, assist with cybersecurity controls, and perform junior system administration tasks. Onsite work and collaboration with IT management are required; DoD security clearance eligibility

Qualifications

• Excellent teamwork and communication skills.
• Ability to manage multiple tasks in a time-sensitive environment.
• Experience with Microsoft Office products and common ticketing systems.

Responsibilities

• Triage and prioritize service requests from end users, walk-ins, emails, and tickets.
• Support VTC systems across the IPT.
• Assist with cybersecurity controls and compliance requirements.
• Perform junior system administration tasks (accounts, permissions, deployments).
• Coordinate activities with IT management and stakeholders.
• Work onsite with cross-functional teams to support mission objectives.

Skills

Teamwork

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma/GED + 10 yrs exp or AA/AS + 4 yrs exp

Tools

Microsoft Office (Excel/Word/PowerPoint)

Jira/Service Desk/Wiki

Job description

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/ A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

• Provide technical support to all end users, customers, and guests within the IPT.
• Provide technical support for all VTC systems used throughout the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR's, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.
• Provide technical and implementation support for organizational projects and services.
• Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
• Be able to work as a team with other cross functional teams to achieve the IPT's mission.
• Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Education and Work Experience Requirements:

• 8533
• Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
• High school diploma/GED plus 10 years of work experience, or Associate's-level (AA/ AS/Technical school} plus 4 years of work experience.
• Must be able to be granted a Secret security clearance with a TS investigation and maintain one for the duration of employment.
• Teachable, positive attitude, highly motivated, problem solver and team oriented.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
• Effectively communicate (oral and written) with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Must be able to work onsite - This position is not remote work eligible.
• Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
• Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
• Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

• Expertise with Atlassian products such as Jira, Service Desk, and Wiki or any other modern ticketing systems.

Salary: the expected pat range for this position is $52,291 to $70,720 but is subject to change.