IT Support Analyst

DCS Corp; Ridgecrest (CA); On-site; USD 45,000 - 69,000; Full time

Job summary

DCS Corp is seeking an on-site IT support professional to provide end-user assistance, maintain VTC systems, and implement cybersecurity controls within the IPT. The role requires DoD 8140-aligned certifications and a Secret clearance, with after-hours support as needed.

The candidate will perform junior system administrator tasks, manage accounts and deployments, and coordinate with IT leadership and cross-functional teams to sustain mission-critical IT/C services and documentation.

Qualifications

• U.S. Citizenship is required.
• Secret security clearance with a T5 investigation is required.
• On-site work; this position is not remote.
• Windows OS proficiency and cybersecurity certs (Security+ or equivalent).
• Willingness to work after hours/weekends for patching and maintenance.

Responsibilities

• Provide technical support to end users, customers, and guests within the IPT.
• Support VTC systems used throughout the IPT.
• Implement and comply with cybersecurity requirements and controls.
• Perform junior-level system administrator tasks: accounts, file shares, permissions, deployments, IT assets.
• Provide technical and implementation support for organizational projects and services.
• Coordinate with IT Management, other technical teams, stakeholders, and business owners.
• Work with cross-functional teams to achieve the IPT’s mission.
• Identify and manage IT/C services, infrastructure components, and documentation.

Skills

Security clearance

Windows OS

Microsoft Office

Communication

Team oriented

Multitasking

Education

High school diploma / GED

AA/AS/Technical school

Tools

Jira

Service Desk

Wiki

Job description

Salary Range: $45,427 - $69,100

Essential Job Functions:

• Provide technical support to all end users, customers, and guests within the IPT.
• Provide technical support for all VTC systems used throughout the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.
• Provide technical and implementation support for organizational projects and services.
• Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
• Be able to work as a team with other cross functional teams to achieve the IPT’s mission.
• Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
• High school diploma/GED plus 8 years of work experience, or Associate's-level (AA/AS/Technical school) plus 2 years of work experience.
• Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.
• Teachable, positive attitude, highly motivated, problem solver and team oriented.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
• Effectively communicate (oral and written) with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Must be able to work onsite - This position is not remote work eligible.
• Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
• Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
• Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

• Expertise with Atlassian products such as Jira, Service Desk, and Wiki or any other modern ticketing systems.