IT Support Analyst

Talentify; Ridgecrest (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Talentify in Ridgecrest, CA is seeking an IT Support Analyst to join a team responsible for triaging service calls, walk-ins, emails, help desk tickets, and change requests for the F/A-18 & EA-18G IPT at China Lake. The role emphasizes onsite support, cybersecurity compliance, and cross-functional collaboration.

The ideal candidate has US citizenship, a high school diploma with extensive work experience or an associate's degree, and the ability to obtain a Secret clearance.

Qualifications

• Requires U.S. citizenship.
• Secret security clearance required.
• Onsite work only.
• DoD 8140 certifications required.

Responsibilities

• Provide technical support to end users and guests.
• Support VTC systems across the IPT.
• Implement and enforce cybersecurity controls.
• Perform junior system administrator tasks (accounts, file shares, deployments).
• Coordinate with IT management and cross-functional teams.
• Identify IT/C services and maintain related docs.
• Willingness to work after-hours/weekends for patching.
• Work onsite at China Lake, CA.

Skills

Team oriented

Problem solving

Effective communication

Time management

Education

High school diploma or GED + 10 years

Associate's degree or technical certificate + 4 years

Tools

Microsoft Office

Job description

Salary Range: $70,310 - $85,100

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Essential Job Functions:

Provide technical support to all end users, customers, and guests within the IPT.

Provide technical support for all VTC systems used throughout the IPT.

Support, implement, and comply with cybersecurity requirements and controls.

Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.

Provide technical and implementation support for organizational projects and services.

Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.

Be able to work as a team with other cross functional teams to achieve the IPT’s mission.

Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High school diploma/GED plus 10 years of work experience, or Associate's-level (AA/AS/Technical school) plus 4 years of work experience.

Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.

Teachable, positive attitude, highly motivated, problem solver and team oriented.

Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.

Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Effectively communicate (oral and written) with tact and professionalism.

Detail-oriented with strong organizational skills.

Must be able to work onsite - This position is not remote work eligible.

Windows Operating System and Security+ or other certifications required to comply with DoD 8140.

Must be willing and able to work after hours/weekend support for patching and maintenance as needed.

Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki or any other modern ticketing systems.