IT Support Analyst

DCS Corporation; Ridgecrest (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

DCS Corporation is seeking an IT Support Analyst to join the China Lake IPT in Ridgecrest, CA. The role focuses on triaging service calls, walk-ins, emails, and tickets, while supporting VTC systems and cybersecurity compliance.

Ideal candidates have a high school diploma or an AA/AS with years of experience, must obtain a Secret clearance, and be onsite. Responsibilities include account management, patching, and cross-team collaboration to uphold DoD standards.

Qualifications

• U.S. Citizenship required.
• High school diploma/GED plus 10 years of work experience, or AA/AS/Technical school plus 4 years of work experience.
• Must be able to obtain and maintain a Secret security clearance.
• Onsite work; not remote.
• DoD 8140-compliant security certifications (e.g., Security+).
• Willing to work after hours/weekends for patching and maintenance.

Responsibilities

• Provide technical support to end users, customers, and guests within the IPT.
• Support all VTC systems used throughout the IPT.
• Coordinate cybersecurity requirements and controls.
• Perform junior system administrator tasks like account creation and desktop troubleshooting.
• Support organizational projects and services.
• Coordinate with IT management, stakeholders, and teams.
• Work as part of cross-functional teams to achieve IPT mission.
• Identify and manage IT/Cybersecurity services and documentation.

Skills

Security clearance

Microsoft Office

Communication

Teamwork

Time management

Education

High school diploma/GED

Associate degree or technical school

Job description

Salary Range: $70,310 - $85,100

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Essential Job Functions:

Provide technical support to all end users, customers, and guests within the IPT.

Provide technical support for all VTC systems used throughout the IPT.

Support, implement, and comply with cybersecurity requirements and controls.

Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR's, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.

Provide technical and implementation support for organizational projects and services.

Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.

Be able to work as a team with other cross functional teams to achieve the IPT's mission.

Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High school diploma/GED plus 10 years of work experience, or Associate's-level (AA/AS/Technical school) plus 4 years of work experience.

Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.

Teachable, positive attitude, highly motivated, problem solver and team oriented.

Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.

Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Effectively communicate (oral and written) with tact and professionalism.

Detail-oriented with strong organizational skills.

Must be able to work onsite - This position is not remote work eligible.

Windows Operating System and Security+ or other certifications required to comply with DoD 8140.

Must be willing and able to work after hours/weekend support for patching and maintenance as needed.

Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki or any other modern ticketing systems.