IT Support Analyst – 1st/2nd Line | Microsoft 365

Orla Rose Associates; Atlanta (GA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Orla Rose Associates in Atlanta is seeking an Associate IT Support Analyst to join a growing technology team and provide hands-on support across a modern Microsoft 365 environment for a dynamic financial services business.

This role offers a pathway to develop technical skills in a collaborative, fast-paced professional environment while supporting both office-based and remote workers.

Qualifications

• 2+ years of IT Support experience.
• Experience supporting computer hardware, software installations, and user devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills with a customer-focused approach.

Responsibilities

• Provide 1st and 2nd line IT support, troubleshooting and resolving technical issues.
• Support users across Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Copilot.
• Configure, deploy, maintain, and repair laptops, desktops, and associated hardware.
• Set up workstations for office-based and remote employees.
• Support onboarding and offboarding processes, including account creation, device provisioning and access management.
• Maintain meeting room technology, conferencing tools, and AV equipment.
• Manage hardware inventories and ensure devices are available when required.
• Install, update, and maintain software and hardware across the business.
• Work closely with internal stakeholders and third-party technology partners to deliver excellent support.
• Identify opportunities to automate processes and improve operational efficiency.

Skills

IT Support

Microsoft 365

Hardware

Troubleshooting

Communication

Tools

Microsoft 365

Laptops/Desktop hardware

Job description

Orla Rose Associates in Atlanta is seeking an Associate IT Support Analyst to join a growing technology team and provide hands-on support across a modern Microsoft 365 environment for a dynamic financial services business.

This role offers a pathway to develop technical skills in a collaborative, fast-paced professional environment while supporting both office-based and remote workers.