Senior IT Help Desk Analyst II – Hybrid & Microsoft 365

PT Holdings LLC; Lexington (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Strong Company Culture

Casual dress code

Health insurance

401k/401k match

Town Share program

Job summary

Unlimited Service Group in Lexington, SC is seeking an IT Analyst II to provide advanced technical support for employees across corporate and remote environments. You will resolve complex IT issues, manage Microsoft 365 and endpoint devices, and help maintain secure, reliable technology that drives operational excellence.

You will collaborate with vendors and the IT team to document solutions, improve service delivery, and support continual improvement initiatives while supporting both on-site

Qualifications

• Associate Degree in Information Technology or related field, or equivalent experience.
• Minimum of three (3) years IT service desk, desktop, or end-user technology experience.
• Experience working with Microsoft-based desktop and cloud environments.
• Experience troubleshooting Microsoft 365, Windows, end-user devices, and network connectivity.
• Experience assisting on-site and remote employees.

Responsibilities

• Provide advanced technical support for hardware, software, Microsoft 365, Windows, enterprise applications, and end-user devices while delivering excellent customer service.
• Serve as the primary escalation point for complex technical issues, performing troubleshooting, root-cause analysis, and timely incident resolution.
• Support the administration of Microsoft 365, Active Directory, Microsoft Entra ID, user accounts, access permissions, and cloud-based technologies.
• Coordinate device lifecycle management, including deployment, imaging, configuration, software installations, upgrades, patching, and routine system maintenance.
• Maintain accurate IT documentation, knowledge articles, service records, and collaborate with vendors to improve service delivery and operational efficiency.
• Assist with IT asset management, endpoint security, technology projects, and continuous improvement initiatives to enhance system performance and reliability.

Skills

Microsoft 365

Windows

End-user support

Troubleshooting

Documentation

Education

Associate degree in Information Technology

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Meraki Systems Manager

Job description

Unlimited Service Group in Lexington, SC is seeking an IT Analyst II to provide advanced technical support for employees across corporate and remote environments. You will resolve complex IT issues, manage Microsoft 365 and endpoint devices, and help maintain secure, reliable technology that drives operational excellence.

You will collaborate with vendors and the IT team to document solutions, improve service delivery, and support continual improvement initiatives while supporting both on-site