Infrastructure Support Analyst

twentyAI; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

TwentyAI is partnering with a leading financial services organization in New York to hire an Infrastructure Support Analyst. This is a hands-on role delivering day-to-day IT and user support across a modern Microsoft environment.

You will administer Microsoft 365, Entra ID, Intune and Azure Virtual Desktop, resolve technical issues, onboard new starters and maintain clear documentation for end users and stakeholders.

Qualifications

• Experience in an IT Helpdesk, Desktop Support or Infrastructure Support role.
• Strong experience supporting Windows and Microsoft 365 environments.
• Hands-on experience with Entra ID / Azure AD.
• Experience administering Microsoft Intune and managing Windows and iOS endpoints.
• Understanding of MFA and Conditional Access.
• Experience supporting Azure Virtual Desktop (AVD) would be advantageous.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to support users at all levels.
• Experience working within financial services or another regulated environment is highly desirable.

Responsibilities

• Provide first-line IT support, troubleshooting and resolution of technical issues, escalating where required.
• Set up and configure laptops, iPhones, iPads and other IT peripherals for new starters.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licences and distribution lists.
• Manage users and groups within Entra ID, including MFA and Conditional Access policies.
• Manage device enrolment and policies through Microsoft Intune across Windows and iOS.
• Provide support for Azure Virtual Desktop (AVD) and troubleshoot user sessions.
• Build, image and configure endpoints, diagnose hardware issues and coordinate with external vendors.
• Manage the technical aspects of employee onboarding and offboarding, including access provisioning and deprovisioning.
• Maintain clear documentation and ensure support issues are appropriately tracked and resolved.
• Provide a high level of service to end users across all levels of the organization.

Skills

Windows

Microsoft 365

Entra ID

Intune

Azure Virtual Desktop

VIP support

IT Helpdesk

Troubleshooting

Communication

Tools

Exchange Online

SharePoint

OneDrive

Azure AD

Job description

We are working with a leading financial services organization that is looking to hire a Infrastructure Support Analysts, in New York.

This is a hands-on infrastructure and IT support role, providing technical support to users across the business while managing and maintaining a modern Microsoft environment.

You will be responsible for resolving day-to-day technical issues, supporting users and devices, and administering core Microsoft technologies including Microsoft 365, Entra ID, Intune and Azure Virtual Desktop.

We need someone who has had strong experience dealing with VIPs.

Key Responsibilities

• Provide first-line IT support, troubleshooting and resolution of technical issues, escalating where required
• Set up and configure laptops, iPhones, iPads and other IT peripherals for new starters
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licences and distribution lists
• Manage users and groups within Entra ID, including MFA and Conditional Access policies
• Manage device enrolment and policies through Microsoft Intune across Windows and iOS
• Provide support for Azure Virtual Desktop (AVD) and troubleshoot user sessions
• Build, image and configure endpoints, diagnose hardware issues and coordinate with external vendors
• Manage the technical aspects of employee onboarding and offboarding, including access provisioning and deprovisioning
• Maintain clear documentation and ensure support issues are appropriately tracked and resolved
• Provide a high level of service to end users across all levels of the organization

Key Skills & Experience

• Previous experience in an IT Helpdesk, Desktop Support or Infrastructure Support role
• Strong experience supporting Windows and Microsoft 365 environments
• Hands-on experience with Entra ID / Azure AD
• Experience administering Microsoft Intune and managing Windows and iOS endpoints
• Understanding of MFA and Conditional Access
• Experience supporting Azure Virtual Desktop (AVD) would be advantageous
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with the ability to support users at all levels
• Experience working within financial services or another regulated environment is highly desirable

This is an excellent opportunity to join a high-performing financial services environment where you will gain exposure to a broad range of Microsoft infrastructure technologies and work closely with users across the organization.