IT SUPPORT ANALYST

VigorCare Pediatric Services; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

VigorCare Pediatric Services is seeking an experienced IT Support Analyst to join our growing team in Washington, DC. The role provides technical support to staff, maintains the IT infrastructure, and ensures security and reliability across systems.

The ideal candidate has a Bachelor's degree in Computer Science or a related field, 2+ years of experience, and strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 2+ years of experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and network troubleshooting.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical support to staff for hardware, software, and network related issues
• Troubleshoot and resolve IT issues in a timely manner
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor and maintain the company's network and server infrastructure
• Ensure data security and backup procedures are in place and functioning properly
• Assist with the implementation of new IT systems and upgrades
• Train staff on new technologies and software as needed
• Create and maintain documentation for IT procedures and processes
• Collaborate with IT team members to identify and implement process improvements
• Stay up-to-date with industry trends and advancements in technology

Skills

Communication

Customer service

Problem solving

Analytical skills

Teamwork

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Microsoft Office 365

Active Directory

VMware

Hyper-V

Job description

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and troubleshooting assistance to our staff and maintaining the company's IT infrastructure. This is a full-time position, with 40 hours per week.

Key Responsibilities:

• Provide technical support to staff for hardware, software, and network related issues
• Troubleshoot and resolve IT issues in a timely manner
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor and maintain the company's network and server infrastructure
• Ensure data security and backup procedures are in place and functioning properly
• Assist with the implementation of new IT systems and upgrades
• Train staff on new technologies and software as needed
• Create and maintain documentation for IT procedures and processes
• Collaborate with IT team members to identify and implement process improvements
• Stay up-to-date with industry trends and advancements in technology

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field
• 2+ years of experience in a similar IT support role
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft Office 365, Active Directory, and network troubleshooting
• Familiarity with virtualization technologies such as VMware or Hyper-V
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment