IT SUPPORT ANALYST

VigorCare Pediatric Services; Denver (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

VigorCare Pediatric Services is seeking a motivated IT Support Analyst to join our growing team in Denver. This full-time role provides technical support to employees, ensures smooth IT operations, and supports hardware, software, and network needs across the company.

You will troubleshoot issues, install and maintain systems, monitor performance, and help implement improvements to strengthen our IT infrastructure.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with hardware, software, and networking systems.
• Proficient with Windows and Mac operating systems.
• Familiarity with virtualization, cloud computing, and mobile devices.

Responsibilities

• Provide technical support to employees on hardware, software, and network issues.
• Troubleshoot and resolve IT problems promptly.
• Install, configure, and maintain computer systems and peripherals.
• Monitor IT systems performance and network health.
• Identify improvements to IT infrastructure and document procedures.
• Assist with procurement and setup of new IT equipment.
• Train staff on new technology and software.
• Collaborate with IT team to ensure data security and integrity.
• Stay updated on technology trends and recommendations.

Skills

Hardware knowledge

Software knowledge

Networking systems

Windows OS

Mac OS

Analytical skills

Problem-solving

Teamwork

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Virtualization

Cloud computing

Mobile devices

Job description

We are seeking a highly motivated and skilled IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and assistance to our employees and ensuring the smooth operation of our IT systems. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

• Provide technical support to employees on a variety of IT issues, including hardware, software, and network problems
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor and maintain the performance of IT systems and networks
• Identify and implement improvements to enhance the overall IT infrastructure
• Create and maintain documentation for IT systems and procedures
• Assist with the procurement and setup of new IT equipment
• Train employees on the use of new technology and software
• Collaborate with IT team members to ensure the security and integrity of company data
• Stay up-to-date with the latest technology trends and make recommendations for improvement

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong knowledge of computer hardware, software, and networking systems
• Experience with Windows and Mac operating systems
• Familiarity with virtualization, cloud computing, and mobile devices
• Excellent problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proven ability to work independently and as part of a team