IT SUPPORT ANALYST

VigorCare Pediatric Services; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vis​

401(k) retirement plan with company‑m​

Paid time off and holidays

Professional development opportunities

Collaborative and supportive work env​

Job summary

VigorCare Pediatric Services in Jacksonville, FL is seeking a skilled IT Support Analyst to provide technical support to staff, manage IT systems, and keep infrastructure secure.

This role requires a bachelor's degree and 2+ years' experience; you will troubleshoot hardware, software, and network issues, perform backups, and assist with IT projects.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office, and network infrastructure.
• Experience with Active Directory, Exchange, and Office 365.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support and troubleshooting assistance to employees on hardware, software, and network issues.
• Diagnose and resolve technical issues in a timely manner, escalating to senior IT staff when necessary.
• Maintain and update IT inventory and documentation.
• Monitor and maintain network and server infrastructure, ensuring optimal performance and security.
• Conduct regular backups and disaster recovery tests.
• Assist with the implementation of new IT projects and initiatives.
• Stay up-to-date with the latest technology trends and make recommendations for improvements to existing systems and processes.

Skills

Windows OS

Microsoft Office

Networking basics

Troubleshooting

Teamwork

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Active Directory

Exchange

Office 365

Job description

We are seeking a highly skilled and motivated IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and troubleshooting assistance to our employees, as well as managing and maintaining our IT systems and infrastructure.

Key Responsibilities

• Provide technical support and troubleshooting assistance to employees on hardware, software, and network issues
• Diagnose and resolve technical issues in a timely manner, escalating to senior IT staff when necessary
• Maintain and update IT inventory and documentation
• Monitor and maintain network and server infrastructure, ensuring optimal performance and security
• Conduct regular backups and disaster recovery tests
• Assist with the implementation of new IT projects and initiatives
• Stay up-to-date with the latest technology trends and make recommendations for improvements to existing systems and processes

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in a similar IT support role
• Strong knowledge of Windows operating systems, Microsoft Office, and network infrastructure
• Experience with Active Directory, Exchange, and Office 365
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and in a team environment
• Ability to prioritize and manage multiple tasks and projects simultaneously

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and supportive work environment