IT SUPPORT ANALYST

VigorCare Pediatric Services; Providence (RI); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Professional development

Job summary

VigorCare Pediatric Services is seeking a capable IT Support Specialist to be the first point of contact for staff and clients, ensuring smooth operation of hardware, software, and networks. You will install and configure systems, conduct backups, train users, document procedures, and collaborate with the IT team to implement improvements.

A Bachelor's in CS/IT and 2+ years experience are required; strong problem-solving, communication, and multitasking abilities are essential for success in

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network infrastructure (routers, switches, firewalls).
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and in a team environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical support to staff and clients, troubleshooting hardware and software issues and setting up equipment.
• Install, configure, and maintain computer systems, software, and networks.
• Conduct regular system backups and ensure data security.
• Train staff on new software and technology systems.
• Maintain inventory of hardware and software and coordinate with vendors for repairs and replacements.
• Stay up-to-date with technology trends and recommend improvements.
• Maintain documentation of IT procedures and processes.

Skills

Problem-solving

Communication

Teamwork

Multitasking

Education

Bachelor's degree in Computer Science or IT

Job description

You will be responsible for providing technical support and assistance to our staff and clients. You will be the first point of contact for any IT-related issues and will work closely with our IT team to ensure the smooth operation of our technology systems.

Key Responsibilities:

• Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and performing maintenance tasks.
• Install, configure, and maintain computer systems, software, and networks.
• Conduct regular system backups and ensure data security.
• Train staff on new software and technology systems.
• Maintain inventory of hardware and software and coordinate with vendors for repairs and replacements.
• Stay up-to-date with the latest technology trends and make recommendations for improvement.
• Maintain documentation of IT procedures and processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and in a team environment.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks and prioritize effectively.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities