IT Support Analyst

Floorplanxpress; Norman (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Flexible spending & health savings

Paid Life insurance

Short term and long term disability

401(k) Matching with full vesting

Paid time off

Me days

Paid holidays

Job summary

Floorplan Xpress in Norman, OK is seeking an IT Support Analyst to provide technical assistance to users, diagnose hardware, software and network issues, and deliver excellent customer service in a fast-paced operations center.

The ideal candidate will have a high school diploma or equivalent, at least two years of technical support experience, strong knowledge of Windows and Office, and relevant certifications such as CompTIA A+. Background checks and drug testing apply.

Qualifications

• Requires high school diploma or equivalent.
• 2+ years of technical support experience.
• Strong knowledge of computer hardware, software and networks.
• Familiarity with MS Windows and Office Suite.

Responsibilities

• Document records of support requests and maintain ticketing logs.
• Assist in maintenance and administration of IT systems, including user accounts and security measures.
• Provide proactive support and guidance on technology resources and trends.

Skills

Hardware

Software

Networks

Windows

Office

Education

High school diploma or equivalent

Tools

CompTIA A+

Microsoft Certified Professional

Job description

Floorplan Xpress is a national leader in the automotive finance industry. We are looking for an IT Support Analystin our Norman, OK Operations Center. This position is in-office, Monday-Friday.

The IT Support Analyst will be responsible for providing technical assistance and support to Floorplan Xpress users while providing excellent customer service. The IT Support Analyst will diagnose and resolve software, hardware, and network issues to ensure smooth and efficient operations; and will provide guidance and training to end users to enhance their understanding and effective utilization of technology resources.

With over 20 branches nationwide, Floorplan Xpress is a leader in providing floor planning for independent automotive dealers from coast to coast. In operation since 1974, our independently owned organization takes pride in living our mission, to empower independent auto dealers with the financing solutions they need to acquire the vehicles that drive their business forward. For more about us visit wwwfloorplanxpress.com.

The IT Support Analyst with Floorplan Xpress will document records of support requests, assist in the maintenance and administration of IT systems, including user accounts and security measures. In addition, the IT Support Analyst will maintain knowledge of the latest technological trends and advancements to provide proactive support and recommend improvements.

A qualified IT Support Analyst candidate will have a high school diploma or equivalent; two years of experience providing technical support and troubleshooting; strong knowledge of computer hardware, software and network systems; and familiarity with MS Windows and Office Suite and other commonly used business applications. Relevant certifications, such as CompTIA A+ or Microsoft Certified Professional, are a plus.

Amazing Floorplan Xpress benefits:

• Health insurance - FX pays 95% of employee and 20% of dependent coverage
• Dental & vision insurance
• Flexible spending & health savings accounts
• Paid Life insurance
• Short term and long term disability
• 401(k) Matching with full vesting each pay period
• Paid time off
• Me days
• Paid holidays

Must be able to pass a background check and motor vehicle report. We also conduct pre-employment drug testing. Any job offer will be based on the results of background, MVR and drug testing.